Client: Lantmännen Unibake (AS Hanzas Maiznīcas)
Industry: Food production / industrial manufacturing
Services Delivered: IT Infrastructure Management, Production IT Support, IT Project Implementation
At Eddi, we specialize in supporting industrial companies where stable IT infrastructure is essential for uninterrupted production. For AS Hanzas Maiznīcas, part of the international Lantmännen Unibake group, we provided long-term IT services supporting both office operations and production environments. Over more than eight years, our team ensured reliable IT operations, supported infrastructure changes, and helped maintain business continuity in a demanding manufacturing environment.
Challenge: Supporting business-critical IT systems in a production environment
Industrial production environments require highly reliable technology infrastructure. Even small disruptions can impact manufacturing processes and supply chains. When working with AS Hanzas Maiznīcas, our goal was to ensure stable IT operations across office, production, and distribution systems, while supporting ongoing operational development.
Key challenges included:
- maintaining reliable IT infrastructure for both administrative and production environments
- supporting production and distribution IT systems
- bridging communication between production teams and corporate IT
- implementing and supervising IT projects
- providing reliable IT support during infrastructure relocation and organizational changes
Ensuring business continuity in a production-driven environment was a central priority.
Solution: Providing integrated IT support as a trusted technology partner
Eddi served as a Single Point of Contact (SPOC) for IT services, coordinating support across users, production teams, and corporate IT. Our team delivered a wide range of services designed to ensure operational stability and efficient IT management:
IT Infrastructure Management
- administration and monitoring of IT systems
- user support across office and production environments
- ongoing infrastructure optimization and maintenance
Production Environment Support
- IT support for manufacturing and distribution systems
- ensuring stable connectivity and system availability
- coordinating communication between production teams and central IT
Project Supervision and Implementation
- coordination and supervision of IT projects
- collaboration with technology vendors and internal teams
- implementation of infrastructure changes
Operational IT Support
- rapid response to technical incidents
- support during night shifts and operational hours
- proactive monitoring and preventive maintenance
We also played a key role in supporting the relocation of office and distribution infrastructure, ensuring that IT systems continued to operate smoothly throughout the transition.
“Eddi has been a reliable and professional IT partner, providing strong support for both our office and production environments. Their proactive approach, structured organization, and commitment to customer satisfaction ensured stable IT operations and helped us maintain business continuity during periods of change.”
- Juha Rantala, Head of IT Operations, Lantmännen Unibake Finland & Baltics
Results: Long-term stable operations and seamless infrastructure transition
Our long-term collaboration with AS Hanzas Maiznīcas delivered measurable value for the organization.
Key outcomes included:
- reliable IT operations supporting production and distribution
- successful relocation of office and distribution infrastructure without operational disruption
- improved coordination between production teams and corporate IT
- fast response times supported by a dedicated IT partner
- continued business continuity during operational changes
The cooperation continued successfully until April 2024, when production and most office operations were relocated to neighboring countries.
This project demonstrates Eddi’s ability to support complex industrial environments where reliable technology infrastructure is critical. By combining IT infrastructure expertise, production environment support, and long-term operational partnership, we help industrial companies ensure stable operations and adapt to changing business needs.
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This case study was adapted from the Lantmännen Unibake reference.pdf